FAQ's

FREQUENTLY ASKED QUESTIONS :

 

How much do you charge for shipping ?

We offer FREE shipping worldwide !

 

How do i know if my order have been shipped out?

When your items have been dispatched, we will send a notification email to your registered email address you used at checkout. The tracking number is normally available within the next few days of dispatch.

 

We offer FREE Shipping worldwide!

Do you provide tracking / tracking information for the product?  Yes, wait 3 days after your order and ask us via email at info@ezimaa.com

 

Missing some items from my order, what's going on?  

Our products are shipped separately according to your order. For example, if it contains items from two different warehouses, there will be two deliveries. The rest of the order will certainly arrive shortly.

 

What if i recieve a damaged / faulty product ?

If you have received a damaged or faulty product, please send us a photographic, or video proof of the damage to the email : info@ezimaa.com and we will send you a new working item right away (free, of course).

If you have received a damaged or faulty product from Ezimaa, please send us a photographic, or video proof of the damage and we will send you a new working item right away (free, of course).

 

When will my order ship?

Orders to Europe & Worldwide takes 10-21 business days on average.

If you need other informations, email: info@ezimaa.com

 

My order did not arrive on time, what should i do?

If for any reason whatsoever your items do not arrive within 20 business days from the purchase date, please contact info@ezimaa.com

 

What is your return policy?

You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee.

If the product is damaged, contact us and we will find a customized solution.

Email : info@ezimaa.com

For more information, please read more about our refund policy.